1. Introduction

This Privacy Statement explains how Offices Desks, an e-commerce site built with WooCommerce, collects, manages, and safeguards personal information. It also details the duration for which we retain different types of data.

2. Information We Collect

We may collect data when you make a purchase, create an account, or interact with our support team. This includes personal identifiers such as your name, email, phone number, and payment information, as well as technical or non-identifiable data such as your device type, IP address, and website activity logs.

3. How We Use Your Data

The information we gather is used to process your orders, respond to inquiries, provide support, deliver updates and marketing communications (if permitted), and enhance the performance and features of our website and services.

4. Data Retention Practices

4.1 Order History and Payment Information

Records associated with completed transactions, including customer and payment details, are stored for up to five (5) years. This helps us meet legal obligations, accounting requirements, resolve disputes, and provide post-purchase support.

4.2 Marketing Preferences

If you have opted in for marketing messages, we retain your contact details for as long as you remain subscribed. When you unsubscribe, your information will be removed from active marketing lists within about thirty (30) days. Limited anonymized data may be kept for reporting and analysis purposes.

4.3 Technical and Usage Data

Non-identifiable information such as analytics, website traffic data, and aggregated usage statistics is typically kept for up to twelve (12) months. After this period, it is anonymized or permanently deleted.

5. Disclosure to Third Parties

We may share your information with reliable service providers that assist with website management, payment processing, or order delivery. We may also disclose data when legally required by applicable authorities.

6. Security Measures

Reasonable technical and organizational measures are implemented to protect your information. However, no system or online transmission method can be guaranteed as completely secure.

7. Your Rights

You may request access to your personal data, ask for corrections, or request its deletion, subject to applicable laws and operational requirements.

8. Use of Cookies and Tracking Tools

We use cookies and similar technologies to improve site functionality and collect usage data. You can manage your cookie preferences through your web browser settings at any time.

9. Updates to This Statement

This Privacy Statement may be revised occasionally. Any updates will be published on this page and will take effect immediately upon posting.

10. Contact Information

For any questions regarding this Privacy Statement or our data retention procedures, please contact us at [email protected].